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By Item purchase code we will know which of our products you have been using.
Please provide the link to the site you are working on. Of course it should be elaborated on the basis of our product.
Short problem description
Please describe the problem associated with our product in details. If possible, attach links to screenshots and video screencasts
If you are working with wordpress theme, then in 90% of cases we need to access your admin area for a detailed examination of the problem. It will certainly speed up your ticket processing.
It is "yourwebsite.com/wp-admin" by default, but if you have specific link to login page, please specify
If you are working with HTML template, in 90% of cases we need an access to your server for a detailed studying of the problem and faster respond. Also, for more rapid and detailed solutions of problems with WordPress theme FTP is also preferred.
We kindly ask you to fill in the field so that we could create the list of recommended providers and their tariff plans. This information would be useful for both existing and potential customers.
For instance, Basic, Enhanced, Premium
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