Please read carefully.
So you have a problem and you need help. We are happy to render it to you as we appreciate each of our clients.
However, before you create a personal ticket, we are asking you to make sure that your problem really demands our attention. Please take a few minutes and read the supplied documentation. Usually it is in the archive, that you downloaded from Themeforest, in the folder DOCS. We have tried to structure the information carefully and apply a considerable quantity of images so that it was convenient for you and easy to understand. Thank you!
Also we would like to draw your attention to our support forums. There you’ll find lots of information on our products and, probably, someone else has already had a question similar to yours and there is a ready-made solution.
If you still have decided to turn to our support service manager, we ask you to describe your problem exhaustively and provide all the relevant data. You have nothing to fear, all your personal information is strictly confidential and will only be used in order to solve the issues related to our products.
Also, please note that our policy allows to render support to our clients exclusively, for this purpose we ask you to give us yours purchase code (with all hyphens – just as it is):