Contact us, we’ll help you!

Please note!

At the moment we are working on updates for WordPress 5.0. Updates will be uploaded to Themeforest shortly, and will be available for download after approval from Themeforest reviewers. We strongly recommend to use the 4.9.x WordPress version in the meanwhile.

We highly appreciate your patience and understanding. Thank you!

Steven

Alex

Kate

Submit Support Ticket

You can use the form below or submit us a support request here: 

 

To submit a request you have to be registered in our Zendesk helpdesk. Thus all your requests will be saved and always available in your Zendesk profile – no lost replies or Spam filter’s problems, it is definitely the most convenient way for receiving the help.

Click on Get a password in case you emailed us previously or Sign up if you contact us for the first time.

Please note that this is the form for Support questions from our clients.

Use this form for PRESALE QUESTIONS

By Item purchase code we will know which of our products you have been using.
Please provide the link to the site you are working on. Of course it should be elaborated on the basis of our product.
Short problem description
Please describe the problem associated with our product in details. If possible, attach links to screenshots and video screencasts
If you are working with wordpress theme, then in 90% of cases we need to access your admin area for a detailed examination of the problem. It will certainly speed up your ticket processing.
It is "yourwebsite.com/wp-admin" by default, but if you have specific link to login page, please specify
If you are working with HTML template, in 90% of cases we need an access to your server for a detailed studying of the problem and faster respond. Also, for more rapid and detailed solutions of problems with WordPress theme FTP is also preferred.
ftp.yoursite.com or IP