Submit Support Ticket

Please note that this is the form for Support questions from our clients.

Use this form for PRESALE QUESTIONS

By Item purchase code we will know which of our products you have been using.
Please provide the link to the site you are working on. Of course it should be elaborated on the basis of our product.
Short problem description
Please describe the problem associated with our product in details. If possible, attach links to screenshots and video screencasts
If you are working with wordpress theme, then in 90% of cases we need to access your admin area for a detailed examination of the problem. It will certainly speed up your ticket processing.
It is "" by default, but if you have specific link to login page, please specify
If you are working with HTML template, in 90% of cases we need an access to your server for a detailed studying of the problem and faster respond. Also, for more rapid and detailed solutions of problems with WordPress theme FTP is also preferred. or IP

1. Click on your name on the Top Right position of Themeforest website

2. Open your Downloads section

3. Choose cmsmasters Theme or Template you have problem with and click on Download button

4. Select License certificate & purchase code in drop down menu

5. In appeared dialogue box select open with any text reader of your choice. Notebook is a default option for Windows.

6. Press Ok button.

When the text doc opens, find a row with Purchase Code there. Here it is. You’ll need it to submit a Support Ticket.